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      We stand behind our products 100 percent. The intent of our return policy is that you are satisfied with your purchase.
      If you purchase an item from us and are unhappy with it for any reason:

      ① We support refund/ exchange service within 90 days.

      ② You may return your item with a receipt or proof of purchase for a refund.

       The return fee will be borne by the customer, unless our mistakes.

      ④ Items must be returned in salable condition and original packaging. Non-salable items cannot be returned.



      Return Detail




      Refund Time:


      Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. The order number or proof of purchase is required for refund.

      *If you haven’t received a refund yet:

      ① First check your Paypal/bank account again.

      ② Then contact your credit card company, it may take some time before your refund is officially posted.

      ③ Next contact your bank. There is often some processing time before a refund is posted.

      ④ If you’ve done all of this and you still have not received your refund yet, please contact us (supports@onlyonejewelry.com)



      Shipping Address

      You can return your original packed package back to:
      18F,ZhongFU Square,World Trade Center,
      Yiwu, Zhejiang,China,322000
      Please ensure you reached an agreement with  our customer service team before shipping your package back so that we can deal with your issue more efficiently. 


      Customer Service

      e-mail (supports@onlyonejewelry.com)